Refunds and returns

ARefunds and Returns

Version 1.0 · In effect from 17 August 2026

This policy applies to all orders and bookings placed with DIASPONET. It should be read alongside our Terms of Service. For any return, refund, or cancellation request, contact info@diasponet.no.

Returning a physical item

Request a return from your account within the window set out in our terms (14 days from delivery, in line with EEA consumer protection rules). We'll issue an RMA number and confirm the return address — post the item back unused and in its original packaging.

• Return shipping is your responsibility, unless the item arrived faulty, damaged, or was the wrong item, in which case we cover it.

• We'll process your refund once we receive and inspect the returned item.

Digital goods

Because a download link and licence key are issued immediately, digital purchases — including our business template — are not returnable once the link has been used, except where the file is faulty or doesn't match its description. Contact us within 14 days of purchase if this applies to you.

Coaching

Cancel or reschedule free of charge up to 48 hours before the session. Inside 48 hours the fee is not refundable, but contact us and we will look at it.

• Live group coaching sessions (crash courses, workshops) are non-refundable once the session has taken place. If you register but can't attend, you'll still receive the recording where one is included with your purchase.

• If we need to cancel or reschedule a session, you'll be offered a full refund or a new time.

How the money comes back

Refunds are sent to the original payment method, through Stripe or Flutterwave, in the currency you were charged in. Card refunds usually appear within five to ten working days.